Media and Entertainment Think Tank
- May 23rd, 2012

The Benjamin Hotel, New York, NY

Global Consumer Services

The Media & Entertainment industry is being transformed by a global business environment with increasing customer demand for innovation and higher value - all while confronting new competitors.

To compete in today's volatile economy, the industry is looking at new business models in alignment with the changes in the marketplace and demanding an unprecedented and ever increasing performance from their technology solutions and IT teams to improve success in meeting business goals.

It's important for CIOs and IT decision makers within the Media & Entertainment industry to align their operations strategy, business processes, and organization with the business strategy, enabling them to derive maximum business value from IT resources.


 

Agenda
9:00AM – 9:45AM  

Breakfast and Opening Remarks

Presented by:

Karan Puri, EVP & Global Head - Consumer Services Business, HCL
9:45AM – 10:30AM  

Keynote Speech Presentation

Succeeding in the Future of Media

Technology has fueled new channels, platforms, and opportunities to consume media content. It has also added complexity, pressures to adapt to a digital paradigm, and challenges to existing business models. Media firms are embracing innovation while reducing costs by optimizing IT assets and are monetizing content through multi-channel agility. In this accelerated pace of digital media, new partnerships are being formed and new engagement and business models are being tested with some success as well as failure. Do you have what it takes to succeed in the marketplace?

Topics will include:

  • Latest IT trends, challenges, and predictions
  • Monetizing new business and engagement models
  • Harnessing multi-channel distribution, optimizing the digital supply chain
  • New Partnership and IT transformation

Presented by:

Venecia Liu, Research VP, Gartner
10:30AM – 11:15AM  

Media & Entertainment Success Story Discussion

Dex One:

Meet the CTO of Dex One, a leading Marketing Services company that was looking to offset print decline by growing digital revenues. Atish shares how with the right digital and IT strategy they were able to accelerate digital growth and enhance customer experience across multiple channels.

Learn more about how they also improved processes & productivity, leading to cost optimizations which they could then plough back into strategic innovation.

Moderated by

Presented by:

Atish Banerjea, SVP & CTO, Dex One

Dex One
11:15AM – 11:30AM  

Networking Break
11:30AM – 1:00PM  

Networking Lunch and Roundtable Discussion


Industry Innovation

To capitalize upon opportunities and trends in the wide-spread media and entertainment businesses, companies like yours need to innovate, strategize, and optimize with the right channel mix & Business and (enabling IT) models. In this session, we will discuss how you can do this by leveraging new, innovate revenue generation models.

We will talk about some customer examples such as a leading publisher involved in creating immersive e books: to leverage digitization in the education sector, or a leading music group moving to Global Rights Management - faced by declining sales of physical albums and digital downloads in the music sector. Customers who were able to successfully turn around industry challenges by looking for new avenues, areas, or ways of doing business.

Moderated by

Sandeep Malhotra, Associate VP - Media & Entertainment, HCL
1:00PM – 1:45PM  

Media & Entertainment Success Story Discussion

Wolters Kluwer (WK):

Talk to the CIO of WK, a global Information Services and Publishing company and learn how they created a Shared Services model to boost value within their business, and were also involved with revenue generation initiatives like mobility, cloud etc.

As WK continues to invest and innovate in the areas of digital migration and software solutions, emerging technologies, and global expansion - Global Shared Services helped accelerate core technology innovation and transformation, develop global scale and sourcing channels, and drive efficiencies in back-office services. Learn about key drivers to create a shared services organization, benefits, challenges, and how you too can leverage this concept.

Presented by

Pramod Bajaj, North America CIO, Wolters Kluwer
1:45PM – 3:00PM  

Roundtable Discussion: Cost Optimization

Emerging partnership models that strengthen the provider & customer relationship and result from greater engagement maturity are leading to greater benefits. Some examples are infrastructure/investment intensive opportunities with capital investment and clear ROI, co-creation, Joint GTM, and Managed Services. Enhanced flexibility, lower overall cost and time spent in IT management, lower TCO, improved cost predictability, and distributed risk & joint investment, are some of the key benefits. We will share some great customer success stories of those customers who have benefited from such partnerships.

We will also understand the drivers, roles of the customer and providers in embracing these models, best practices, and learnings to help you know more about/evaluate these models.

Moderated by:

Lalit Kashyap, Regional Director, Media & Entertainment, HCL
3:00PM – 3:15PM  

Closing Note and Summing up the Day

Presented by:

Karan Puri, EVP & Global Head - Consumer Services Business, HCL
   

Cocktail Reception to Follow